Ordering & Payment
All orders must be placed via the website. Payment is via Stripe and can be made with any major credit or debit card (excluding American Express). We must receive full, cleared payment for an order before we dispatch the goods.
Delivery
UK
Orders are dispatched within 48 hours using DHL Express.
Europe
Countries that we deliver to in the EU: Germany, France, Italy, Poland, Romania, Netherlands, Belgium, Czechia, Sweden, Hungary, Austria, Bulgaria, Denmark, Finland, Ireland, Slovakia, Croatia, Luxembourg, Malta, Switzerland.*
Orders are dispatched within 48 hours from the UK, DAP: Duties & Taxes NOT Included.
Delivered at Place (DAP): The recipient is responsible for paying import duties, VAT, and courier handling fees before delivery. We have live shipping rates at checkout which also include estimated taxes and fees.
If your business is VAT registered, you can get an exemption by entering your VAT/EORI number in the checkout field.
*Countries we're unable to deliver to: Spain, Portugal & Poland. Customs policies, along with health and sanitary regulations, prevent the import of green coffee into these countries. We will update our customers via social media (@falcon.micro) if this changes.
Damages
While we hope that every order arrives in pristine condition, sometimes things go wrong. If your order arrives with more than cosmetic damage to the outer box, please contact us as soon as possible with detailed documentation, including photos.
In the unlikely event your coffee has been damaged in transit, we will provide a replacement free of charge. We reserve the right to offer replacements depending on each individual case.
Returns
We hope you are delighted with your order. If not, we accept returns within 7 days of delivery, provided items remain unopened and in their original packaging.
- Returns may be subject to a restocking fee of £15.00 at our discretion.
- Refunds will include the cost of the original delivery/order, but not the cost of returning goods.
To arrange a return, please contact micro@falconspecialty.com to receive a Returns Code. Include this code with your package.
Returns Address
UK: Falcon Micro, 25 – 26 High Street, Temple House, Lewes, BN7 2LU
EU: Falcon Micro, 25 – 26 High Street, Temple House, Lewes, BN7 2LU
You will be responsible for the item(s) until they reach us. For protection, we suggest using a secure delivery method requiring a signature, such as Royal Mail First Class (Recorded Delivery). Please ensure returned items are stored safely, as we will not be responsible for damage in your care.
Privacy
We do not store credit card details nor share customer details with any third parties. Our payment gateway is via a secure server to ensure your details are safe at all times.